Shygems.com understands how important it is for you to have your order with you fast. That is why, we are committed to handmake, finish and ship your jewelry order to you within 4 days. Although each order is handmade and customized to your requirement, our dedicated jewelry team fulfills and ships the order in 4 days or earlier if possible.

 

 How soon is each order shipped? 

All our jewelry at shygems.com including all gemstone jewelry and diamond jewelry is handmade and customized to your order specifications. However we prepare and ship all orders within 5 days once we receive them. We want you to receive and start enjoying your jewelry order fast.  

 

How is my order shipped? 

 All orders at shygems.com are shipped either via Fedex Express, Fedex Ground or USPS (Postal Service). Orders placed by our Canadian customers can also be shipped via Canada Post. If you have upgraded your order to expedite shipping, then we will ship your order via Fedex Express for overnight delivery only. Once the order is shipped, we will update you with tracking number and you can track your order online. 

 

Once Order is shipped, When will I receive it? 

Please note that orders shipped via Fedex Express are delivered to you the very next day once they are shipped. If you have upgraded your order to expedite shipping, then we will ship your order via Fedex Express. For orders shipped via normal shipping method such as Fedex Ground or USPS postal shipping, please allow between 2 to 4 days for delivery once shipped. 

 

Will you update me with tracking number and is there insurance?

All orders are shipping with full insurance and tracking number. Once the order is shipped, we will update you with tracking number for the package. Please note that it might take few hours for the tracking numbers to work in the shipping company website. All jewelry orders shipped via Shygems.com come with full insurance. In a rare case if anything happens to your package, your purchase is completely safe as it is insured. 

 

Will I need to sign for my package?

Please note that orders shipped via Fedex will require a signature on delivery. If you are not present to sign for the package at the time of delivery, fedex will leave you a delivery notice and you can contact Fedex to rearrange a delivery time. Orders via USPS (postal service) may or may not be shipped with a signature confirmation requirement. If you have any specific needs about your order, please contact us via email and we will do the same. 

 

What if I have other questions?

If you have any further questions, please don't hesitate to contact us by email at info@shygems.com

 

Shygems.com reserves the right to change its policies without any prior notice.